Shipping and returns

Shipping

We ship internationally. The shipping charges are already included in your order .

Customs, duties and taxes

All customs, duties and taxes charges on orders shipped to the United States are under the responsibility of the shipper.
Those fees are already included in the total price in the Checkout page.
When ordering from fortuny.us you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination.

Damage

Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period. We recommend hiring a qualified electrician to install your lighting fixtures. Venetia Studium  Srl is not responsible for any damage or defects due to faulty installation.

Returns policy

Returns may be made, but will require a valid Authorization which may be requested by contacting the customer service by e-mail at [email protected]

  1. Name & Full address
  2. Order number
  3. Items to be returned
  4. Reason for return

Please pay close attention to the following items:

  • Please check all your boxes as soon as you receive them. Venetia Studium Srl cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
  • Sale items are not eligible for returns. Defective sale products will be repaired or replaced at the company’s discretion.
  • Items that have been installed or not in original carton or packaging are not returnable.
  • We will credit your account once a return has been inspected and is determined to be valid.